Training: Process Mapping Workshop
Process Mapping Workshop
Process Maps are visual displays of how people and processes work and interact with each other both inside and outside the organization.
Process Maps clearly show current communication patterns and provide the structure to determine future requirements necessary to align the organization with goals, objectives and key performance indicators.
Discover the key relationship between process mapping and productivity gains! Acquire the knowledge and skills to enable you to better align your people and processes.
A clear vision of current roles, relationships and responsibilities allows you to locate your strengths, gaps or omissions.
This multifaceted tool promotes efficiency, improves communication and aids in operational system audits. Knowing how the work gets done is the first step to achieving organizational objectives and meeting stakeholders’ expectations.
Benefits Include......
- Structure to develop enhanced system confidence
- Tools to review performance results, problem areas and process bottlenecks
- Appreciation of how better information and communication reduces risk
- Greater assurance of successful third party assessments
- Format to ensure consistent product/service delivery
- Job aids for front line workers
- Visualizing complex situations to improve and simplify
You Will Learn.…..
- The value of a process based system
- How to identify key processes and their relationship to organizational effectiveness
- Effective mapping techniques to quickly and easily document any process
- Facilitating skills for successful mapping sessions and team dynamics
- Recognition of value added activities and non-value added drains to productivity
- Process Mapping for Continual Improvement
Who Will Benefit.....
Key personnel within organizations involved in:
- Restructuring or change management
- Organization process improvement initiatives
- Improving and simplifying work processes
- Development of simplified front line job aids
- Reducing paper work
- Experiencing resource or budget restrictions coupled with increased customer expectations