Cost of Quality Workshop
This workshop explores the relationship between costs and quality improvement efforts. In many organizations there is a disconnect between quality initiatives and strategic business outcomes. It is by strengthening this relationship that key performance results occur.
Drive your competitive results by linking your quality efforts to financial outcomes!
Today’s economy demands improved profitability, accountability and integration between day-to-day operations and financial results. Participants will gain an understanding of the various costs of quality (prevention, appraisal, internal failures, external failures) and learn how to strategically manage improvement projects with bottom-line results.
Implementing a Cost of Quality (COQ) initiative allows your organization to quantify the financial consequences of quality improvement and link results to cost reduction.
Benefits include …
- Understanding of how COQ relates to ISO 9000 :2000 and other quality management systems
- A systematic decision process to identify and measure the specific costs associated with poor quality
- Skills to identify and collect COQ information
- A useful process to drive cost reduction initiatives
- Framework to connect quality with accounting results
You Will Learn …
- ISO 9000:2000 quality management system overview
- Cost of Quality Basics
- Identification of the variety of costs of quality in your organization
- How internal and external failures impact financial performance
- Critical relationship between process costs and accounting
- Collecting and Analyzing Cost of Quality Information
- Reducing the Cost of Quality while Improving Quality
- Planning for success
Who will benefit …
Key personnel responsible for and involved with continual improvement, including:
- Managers, Supervisors
- Accounting Personnel
- Process Owners
- Functional Managers
- ISO Project Managers
- Internal Auditors
- Cross-functional improvement team
No prerequisites or advance preparation needed.
Workshop …
- Practical team exercises are used customizing the course to your workplace
- Small and large group discussions
- Facilitator presentations
Schedule …
9:00 a.m. until 4:30 p.m. with nutrition breaks and lunch.
Delivery …
- On-site
Ideal for groups between 3-12 employees
Exceptional value … ½ day Executive Overview
This overview provides the highlights of Cost of Quality to assist planning groups in determining the next step.
Delivery …
- On-site
Ideal for groups between 3-12 employees.