ISO 9001:2000 Fundamentals Workshop
Customer satisfaction in today’s ever changing marketplace demands a quality product or service!
ISO 9000:2000, the international quality management system, provides a framework for both service and manufacturing organizations. This workshop provides an understanding of the ISO 9000 Standard and the steps required to implement this system.
Business success requires vision, market focus and planning. Goals must be set and procedures and processes put in place. Productivity increases when every employee has the right tools, the right training and a clear understanding of the importance of their role in achieving shared organization goals.
Organizations implementing ISO 9000:2000 build strength from within to achieve results. They realize increased organizational effectiveness, lower overhead and the development of a framework for risk management.
Benefits include …
- A practical interpretation of the full ISO 9000:2000 standard
- Steps required to implement a quality management system
- Techniques and processes to document a quality management system
- Ability to create an atmosphere where everyone within the organization understands their importance towards achieving the organizations goals
- Understanding process management
- A system to connect key performance results to operational activities
You Will Learn …
- ISO 9000:2000 quality system overview and how requirements apply to your own organization
- Fundamentals of quality, value, system and the importance of process management
- Leadership requirements for developing, maintaining and continually improving the management system
- Options for documenting your organizations processes in an ISO 9001:2000 compliant format
- The documents and records required for ISO 9001:2000 registration
Who will benefit …
- Senior Management
- Business Unit Managers
- Process Owners
- Functional Managers
- ISO Project Managers
- Internal and external auditors
- Cross-functional implementation teams
- Those who wish to gain an understanding of ISO 9001:2000
(This seminar may also be modified to suit the needs of operational personnel)
No prerequisites or advance preparation needed.
Workshop …
- Practical team exercises are used customizing the course to your workplace
- Small and large group discussions
- Facilitator presentations
Schedule …
9:00 a.m. until 4:30 p.m. with nutrition breaks and lunch.
Delivery …
- On-site
- Ideal for groups between 3-12 employees.
Exceptional value … ½ day Executive Overview
This overview provides the highlights of ISO 9000:2000 to assist planning groups in determining the next step.
Delivery …
- On-site
- Ideal for groups between 3-12 employees.