Training

ISO 9001:2008 Executive Overview

Overview
In less than a generation ISO 9000 has become the universally recognized Quality Management Standard. Being certified has allowed companies to expand into new markets and be recognized as a preferred supplier of products and services.

The ISO 9001:2008 Executive Overview provides a firm understanding of the requirements of the ISO 9001:2008 standard. Using plain language and group discussions, this one-half day workshop helps you develop a hands-on understanding to facilitate the implementation of a good quality management system.

Benefits

• Develop competitive benefits for your organization

• Boost customer loyalty

• Continually improve products and services

• Provide confidence to all stakeholders of the organization on the stability of the management structure

Who should attend?
This course is intended for employees or individuals who would like to learn and understand the ISO 9000 series of standards, including:

• Senior Managers/ Executive Director or other senior staff

• Quality Directors/ Managers/ Supervisors or lead staff

• ISO coordinators or Management Representatives

• Anyone involved in the development, implementation and management of an ISO 9001:2008 management system.

Learning Objectives

• Learn the background, requirements and objectives of the ISO 9000 series standards

• Understand the relevance of quality standards to your organization

• Understand the importance of Quality Management Principles and how they relate
  to your system

• Learn how the Process Approach drives improvement

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ISO 14001:2004 Executive Overview

Overview
ISO 14001:2004 is a voluntary international standard designed to assist organizations in reducing their negative environmental impact. This workshop describes how organizations can use this standard as a framework to develop their own environmental management system and improve environmental performance. It is designed for individuals seeking a basic understanding of the ISO 14001:2004 standard and related clauses.

The ISO 14001:2004 Executive Overview provides a good understanding of the requirements of the ISO 14001:2004 standard. Using plain language and group discussions, this one-half day workshop helps you develop a hands-on understanding to facilitate the implementation of a good environmental management system.

Benefits

• Develop solid framework for meeting environmental challenges

• Improve financial, compliance and operational efficiencies

• Improve communications, external relations and public image

• Involve employees at all levels in achieving organizational goals and objectives

Who should attend?
This course is intended for employees or individuals responsible for developing and implementing the Environmental Management System, including:

• Senior management staff

• Environmental Coordinators/EMS Management Representatives

• Quality Mangers/ ISO 9001 Management Representatives

• Health and Safety Managers or Coordinators

• Anyone involved in the development, implementation and management of an ISO 14001:2004 management system.

Learning Objectives

• Learn the background and objectives of the ISO 14001 series standards

• Understand the basic concepts of an Environmental Management System

• Understand the general requirements of the ISO 14001:2004 standard

• Learn the significance of aspects/ impacts/ objectives and targets

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ISO 9001:2008 Internal Audit Training

Overview
Internal Operational Audits are essential to understanding and improving your system, processes, procedures and minimizing risk in today’s business and legislative environment. Auditing provides that practical assurance that you are maximizing the benefits of implementing a quality management system.

This practical three-day course provides an overview of the ISO 9000 standard and the theory of auditing techniques. Your audit team will review step-by-step details for each stage, taking auditing from theory to practice. The team will use your own procedures to develop the audit checklist and conduct an actual mini-audit with coaching guidance and feedback to improve confidence and results. Customized training can be provided to organizations requiring internal audits that may not be currently registered to the ISO 9001:2008 standard, but have documented procedures.

Benefits

• Ability to objectively demonstrate compliance with requirements

• Empower staff to understand and identify gaps

• Build confidence in developing and administering an internal operational audit program

• Use the internal audit results to continually improve performance results

Who should attend?
This course is intended for employees or individuals who are involved in the auditing and improvement processes or requirements within a management system.

• Quality Managers or personnel

• Personnel nominated to perform the auditing function

• System improvement personnel

• Managers or personnel assessing the suitability of procedures, processes and systems already in place.

Learning Objectives

• Overview of quality system and role of auditing

• Understand the importance of good audit practices, the Auditor’s role and audit techniques

• Develop Process Auditing Techniques

• Learn and practice conducting the audit – planning, interviewing, observation, document review

• Understand audit reporting including nonconformances and corrective action requests

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Process Mapping

Overview
When it’s time to renew your system and strike a balance between resources and people, knowing how the work is currently done is the first step. Process Maps visually display how people work and interact with each other, their suppliers, and their customers or clients, both internally and externally.

Some organizations use it as a tool for writing procedures. Others use it as a baseline for understanding the process and eliminating non-value added steps. This one day workshop will use both general examples and teams can work on specific organizational procedures. This course can be extended and customized to coach your team to map all your major organizational procedures.

Benefits

• Quickly lower errors, increase productivity, and improve customer service

• Provide clarity to business and operational performance by identifying problem areas and process gaps

• Uncover non-value added drains on organization resources

• Analyze the way your organization really operates, identify opportunities for improvement, implement changes and increase customer satisfaction

Who should attend?
This course is intended for employees or individuals involved in the development, implementation, management or improvement of processes or documents within a management system, including:

• Quality Managers or personnel

• System improvement personnel

• Managers or personnel involved in process or document development or improvement

Learning Objectives

• Recognize and use process mapping symbols effectively

• Understand inputs and outputs and key characteristics of the process

• Demonstrate an understanding of process boundaries and inspection points

• Quickly and easily document any familiar process

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